How can I sign up a new mobile service with MyRepublic? What are the requirements?

As long as you are 18 years old and above, you are eligible to sign up mobile services with us! The requirements are that you hold one of the following identification (IDs) and have a credit or debit card for payment.

Here’s a list of the documents we need

  1. Valid identification documents (front & back)
  2. Proof of billing address (For a foreigner, proof of local billing address will be required)

Types of Identification document (ID) we accept

  • NRIC
  • 11B – for regular and NSF only
  • Employment Pass*
  • Diplomatic Pass*
  • Entrepass*
  • Training visit Pass*
  • S Pass*
  • Work Permit*
  • Student Pass*
  • Dependent Pass*
  • Long-Term Social Visit Pass*

*Pass needs to have a validity period of 6 months. If ID validity is less than 6 months, letter from employer/ principal of school indicating the intent to renew of employment/study OR ‘In Principal Letter of Approval’ from MOM is required. The letter must be on company/ school letterhead and sign off by the employer/ principal of the school.

Proof Of Billing Address (POBA)

Validity for various type of proof of billing address

Legal Tenancy Agreement – signed by both tenant & landlord  6 month

Insurance Policy Statement (except travel insurance) latest available

Bank/ Credit Statement/utility bill 3 month

letter from company/school 3 month

IRAS letter latest available

I am a work pass holder. Can I still apply for installment credit approval?

Yes as long as you are holding debit or credit card issued by Singapore banks and you have successfully activated Grab Pay Later service. Again credit approval is subject to individual service provider and we do not have control over it.

For deferred payment, we need your pay slip or similar income evidence to assess credit limit.

Do I need to have balance in my bank account to get installment payment done?

Yes for Grab Pay Later installment with debit card because Grab will deduct first payment from your bank account immediately upon purchase. If you do not have sufficient balance, the first payment will not be successful. For deferred payment also, you need to transfer 1st month payment to us upon purchase. For credit card, it may not be necessary to have sufficient balance but your credit limit must cover total purchase amount.

Why is my installment payment cancelled?

Make sure you check your credit limit before you make payment. Credit limit is dictated by service provider and we do not have any control on that. For Grab credit limit, you can check in your respective Grab account. The most likely reason is that you purchase over your credit limit. Service provider will look into your credit history as well. Make sure you pay on time for all your purchases then you will get approved in next purchase with higher credit limit. Another reason could be you have outstanding credit to be settled. Some service provider may not render another credit if you are still serving outstanding credit.

For Deferred Payment, if your income assessment is not successful. we will cancel your order.