FAQ

Frequently Asked Questions

Account and Rewards Points (3)

Not necessary. You can check out as a guest. For repeated customers, if you have account, it can save time for you filling up billing and shipping information. Also you can enjoy Rewards Points which can be redeemed in your next purchase.

We have comprehensive rewards points system to make our customers happy and enjoy using our website. You can redeem $1 for every 100 Rewards Points you earned. Look at the following benefits we are offering:

  1. Signing up account will earn 200 Rewards Points.
  2. 1% of your purchase price will go into your Rewards Points. For example, $1000 purchase will give you 1000 Rewards Points, equivalent to $10.
  3. Review product and our service after purchase and earn another 200 Rewards Points. (We will add manually after review received)
  4. Refer a friend to buy product from us and you will enjoy 200 Rewards Points. Your friend also enjoy the same 200 Rewards Points.
  5. Enjoy 10 Rewards Points for Facebook Like and 20 Rewards Points for Facebook Share and Instagram Share.
  6. Visit https://www.ksmobile.com.sg/loyalty-rewards-program/ for more info about Rewards Points.

All Rewards Points will expire 180 days after receipt.

Delivery and store pickup (8)

ServiceDelivery timeCut-off timePriceapplicable areaRemarks
Same day deliverybefore 10pm3pm$13local SG
Standard courier1-2 days9pm$4local SGfree for >$600
International courierto be advised upon checkout9pmto be advised upon checkoutworldwide
Store pickup11:30am to 9pmlocal SGto collect at #02-65A Peninsula Plaza
Normal mail3-4 days9pmfreelocal SG
Digital downloadimmediate10am to 10pmfreeworldwide

Yes you can come down to our retail shop, which is located at #02-65A Peninsula Plaza Singapore 179098, near City Hall MRT.

For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, we have 4 modes of delivery within Singapore – normal postal mail (2-3 days), standard courier (1-2 days), same day courier and 1/3hr express delivery. For international shipping, you will get lead time info based on your destination upon checkout.

Currently we are shipping to Bangladesh, China, Hong Kong, India, Japan, South Korea, Sri Lanka, Taiwan, United States, Australia, New Zealand and other nine ASEAN countries. You may check your shipping fee as well as approximate applicable tax and duty in your country upon checkout. You may contact us if your country is not in the list for shipping.

Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.

It is advisable to inform us before you come down to make sure availability of the product you ordered.

If your delivery is failed according to your tracking info, you shall call us to inform. We will help you check with the shipping provider and will do necessary action. If you have opted for normal postal mail, we will not be responsible for the loss.

Yes we can book 3hr and 1hr delivery services and price is subject to courier charge at the time of booking. We can let you know after booking. Take note that 3hr or 1hr window will start only after booking. Whatsapp 96570297 for inquiry.

Exchange and return (4)

Yes but you have to bear for the return cost first. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. If we confirm it is due to original design defect, we may reimburse return shipping fee to you if applicable. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.

Yes provided you have not open and used the product and it is within 7 days. You have to cancel this order first and after clearance of returned shipping, then you can make a new order. You have to bear delivery cost from your place to us. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.

Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.

Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.

Installment Payment (14)

Grab users who are eligible for PayLater should be

1) 21 years and older

2) Platinum, Gold or Silver GrabRewards tier member and

3) have used either cash, credit or debit card for at least 3 Grab transactions in the recent month.

If you are eligible for PayLater, you will be able to activate it here.

https://www.grab.com/sg/finance/pay-later/

Silver > 300 points, Gold > 3000 points and Platinum > 4500 points

Here are the basic requirements for Deferred Payment:

  1. For work pass holder, your pass and passport expiry date must be at least 2 month away from the end date of your last payment. Let say you opt for 6 mth deferred payment, your first payment date is today (e,g 1st day of the month), then subsequent payment dates for next 5 month is the same date as today (every 1st day of the month). Then your work pass and passport expiry date must be valid until 2nd day of next 7 month). If you have to leave Singapore due to unforseen circumstance, you are required to settle balance full amount before you leave.
  2. Your monthly income should cover the total amount of your purchase. That does not mean we grant full credit cover for total purchase amount. For first timer, you may see your credit approval may be lower than your total purchase amount and you should top up by cash. Normally we provide quotation in the form of $xxx/mth * y + cash $zzz whereby xxx – $ value for monthly payment, y – no of mth and zzz – $ value for cash topup. Let say if we mention $200/mth *6 + cash $100, your immediate payment will be $200+100 now and $200 every month on the same date for next 5 months. Subsequent eligibility of your purchase will be defined by your previous payment profile.
  3. You must be a working personnel and not a dependent or student or underaged.
  4. The product you intend to purchase is STRICTLY for personal use only. You are not allowed to resell or encash after purchase. We will use some deterrent software to control that so you must activate the product upon purchase.
  5. Change of mind is not applicable after you enter hire purchase agreement with us. You need to settle full payment of current agreement before we can consider next one. There is no discount or waiver for early payment also. However you may trade in current product at the market price to offset payment.

No, you are required to come to shop to sign hire purchase agreement with us.

Currently there are 2 installment payment methods available for local Singapore customers.

Grab Pay Later – use debit or credit cards issued by Singapore banks. 4 installment. Maximum Pay Later amount is depending on your user profile and payment practices.

Deferred payment – use PayNow or ibanking for 3/4/6 installment. Available at shopfront only. Pay slip or similar income evidence is required for credit assessment.

Select the product you want to purchase and select Grab Pay Later or Deferred Payment as payment option upon checkout. If you are first time Grab customer, you will be prompted to create a Grab account and activate Pay Later service (subject to eligibility) below before you can make payment.

https://www.grab.com/sg/finance/pay-later/

Activation of Pay Later service may take up to 3 days upon submission of required documents. For existing Grab customer, you just need to activate Pay Later service if you have not done yet. If you select Deferred Payment, you will be prompted to come to our retail outlet at #02-65A Peninsula Plaza (with required documents) to assess and process the payment.

Please note that all installment payments are subject to approval by service provider.

You need to activate Grab PayLater service below to buy with installment.

https://www.grab.com/sg/finance/pay-later/

They will need your NRIC front and back images, proof of bank account (only header, no full statement) and one of the documents (not older than 3 months) below

  1. letter of employment
  2. payslip
  3. income tax assessment
  4. CPF statement

For deferred payment, we need NRIC/Work Pass and passport copy and latest 3 month income statement. You are required to sign hire purchase agreement with us.

Yes of course. If your payment is successful, you can take away your item on the spot or we can start preparing delivery to you.

Not necessary for Grab Pay Later installment. You can purchase online. For Deferred Payment, you have to come down to our shop at #02-65A Peninsula Plaza to sign hire purchase agreement with us.

Yes for Grab Pay Later installment with debit card because Grab will deduct first payment from your bank account immediately upon purchase. If you do not have sufficient balance, the first payment will not be successful. For deferred payment also, you need to transfer 1st month payment to us upon purchase. For credit card, it may not be necessary to have sufficient balance but your credit limit must cover total purchase amount.

Pls check if you card has “visa” or “mastercard” logo. If yes, you are using debit or credit card. If not, it is normal ATM card.

We can not help you increase your credit limit. However, if you can top up balance amount by cash or bank transfer/paynow, we can help you arrange split payment for you.

Yes as long as you are holding debit or credit card issued by Singapore banks and you have successfully activated Grab Pay Later service. Again credit approval is subject to individual service provider and we do not have control over it.

For deferred payment, we need your pay slip or similar income evidence to assess credit limit.

Make sure you check your credit limit before you make payment. Credit limit is dictated by service provider and we do not have any control on that. For Grab credit limit, you can check in your respective Grab account. The most likely reason is that you purchase over your credit limit. Service provider will look into your credit history as well. Make sure you pay on time for all your purchases then you will get approved in next purchase with higher credit limit. Another reason could be you have outstanding credit to be settled. Some service provider may not render another credit if you are still serving outstanding credit.

For Deferred Payment, if your income assessment is not successful. we will cancel your order.

No, deferred payment is allowed only one at a time. This payment is designed to ease your financial burden so we do not want you to overload with repayment. You can finish current payment first and take a new one when it is complete. However every new application is subject to approval.

International sale and shipping (18)

ServiceDelivery timeCut-off timePriceapplicable areaRemarks
Same day deliverybefore 10pm3pm$13local SG
Standard courier1-2 days9pm$4local SGfree for >$600
International courierto be advised upon checkout9pmto be advised upon checkoutworldwide
Store pickup11:30am to 9pmlocal SGto collect at #02-65A Peninsula Plaza
Normal mail3-4 days9pmfreelocal SG
Digital downloadimmediate10am to 10pmfreeworldwide

Currently we are shipping to Bangladesh, China, Hong Kong, India, Japan, South Korea, Sri Lanka, Taiwan, United States, Australia, New Zealand and other nine ASEAN countries. You may check your shipping fee as well as approximate applicable tax and duty in your country upon checkout. You may contact us if your country is not in the list for shipping.

Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.

If your delivery is failed according to your tracking info, you shall call us to inform. We will help you check with the shipping provider and will do necessary action. If you have opted for normal postal mail, we will not be responsible for the loss.

Yes but you have to bear for the return cost first. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. If we confirm it is due to original design defect, we may reimburse return shipping fee to you if applicable. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.

Yes provided you have not open and used the product and it is within 7 days. You have to cancel this order first and after clearance of returned shipping, then you can make a new order. You have to bear delivery cost from your place to us. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.

Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.

Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.

We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.

Payment methodDescriptionApplicable areaRemarks
Paypal/credit card/debit cardUsing Paypal account or VISA/Master/AMEX/DINER credit/debit cardworldwide
Google Pay/Apple PayExpress checkout at product page/cart page/checkout pageworldwideonly for customers with such payment activated on mobile devices
Bank transferTransfer to DBS current 066-904239-6. DBS bank code 7171 branch code 066 DBS swift code DBSSSGSG, USD agent bank is JP Morgan Chase Bank, N.A. swift code CHASUS33worldwideDefault is SGD and can accept USD also at current exchange rate
CashPay by cash upon collection at shoplocal SG
PayNow, DBS Paylah!, Grab Pay, Google PayScan/use QR code providedlocal SG
Shopee PayScan/use QR code providedlocal SG
Grab Pay LaterUsing debit or credit card issued in Singapore and having registered account with Grab Singaporelocal SG4 month
Sumo Rewards PointsRedeem with Sumo Rewards Points accumulated from your purchase with usworldwide1% Rewards Points for every purchase with us
Deferred paymentUse PayNow or ibanking with maximum credit defined by us local SG3/4/6 month subject to income assessment

We accept SGD (Singapore Dollar).

For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, you may try to check out and will see available shipping options to your country and select the courier, price and lead time you are comfortable with.

Upon checkout, you will be prompted shipping options and estimated custom duty (if applicable) payable to your country’s tax authority. Yes you are required to pay custom duty yourself if applicable. The courier you selected will contact you to pay for custom duty to do custom clearance.

Sorry no installment payment option available for international shipping.

Most products are covered for local Singapore manufacturer warranty only. For some products like Apple ipad, international warranty is applicable. You may approach your local manufacturer service center to check for warranty coverage.

Yes we do provide one month shop warranty if manufacturer warranty is expired. However we do not cover shipping and custom duty for warranty return if you are not covered by our Refund Policy.

Singapore use 3-pin plug so almost all chargers in the box will come with 3 pin plug. If you buy separate charger, we sell charger with 3-pin plug only. Another thing you may have to take note is the 4G/5G bandwidth. If your country’s 4G/5G bandwidth is different from Singapore and you are very specific about bandwidth usage, it is good for you to check it. Generally all phones are compatible to use in your country.

MyRepublic Fibre Broadband (7)

As long as you are 18 years old and above and your service address is fibre ready, you are eligible to sign up MyRepublic broadband services.

To find out if your house is fibre ready, check this article out. 

Credit check is also part of standard sign up process, MyRepublic may ask for a guarantee deposit depending on the outcome of verification measures.

Here’s a list of the documents required

  1. Valid identification documents (front & back)
  2. Proof of billing address (For foreigner, proof of local billing address will be required if there is no local address stated on ID.)
  3. A copy of homeowner authorization form if you are renting the house and TP installation is required

Types of Identification document (ID) we accept

  • NRIC
  • 11B – for regular and NSF only
  • Employment Pass*
  • Diplomatic Pass*
  • Entrepass*
  • Training visit Pass*
  • S Pass*
  • Work Permit*
  • Student Pass*
  • Dependent Pass*
  • Long-Term Social Visit Pass*

*Pass needs to have a validity period of 6 months. If ID validity is less than 6 months, letter from employer/ principal of school indicating the intent to renew of employment/study OR ‘In Principal Letter of Approval’ from MOM is required. The letter must be on company/ school letterhead and sign off by the employer/ principal of the school.

Proof Of Billing Address 

Validity requirements

Legal Tenancy Agreement – 6 month

Insurance Policy Statement (except travel insurance) – latest available

Bank/ Credit Statement – 3 month

Utility bill statement – 3 month

CPF Statement – 3 month

Letter from company (signed by managerial position and above) indicating the company-owned / leased / rented properties / customer’s residential address – 3 month

Letter from school (signed by principal) indicating the customer’s residential address – 3 month

Form B/ IR8A (income Tax) sent to customer’s residential/ company address – latest available

For New Installation

Charge (w/ GST)Description
$56.71NetLink Trust service activation fee for all new and relocating customers 
$53.50MyRepublic service installation
$160.50NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90NetLink Trust fibre termination point installation for landed property

For New Order Cancellation

Charge (w/GST)Description
$48.15New Order cancellation fee if you have placed a new order and cancel your order before your appointment is confirmed with NLT
$217.21New Order cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61New Order cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

For Relocation Request 

Charge (w/ GST)Description
$56.71NetLink Trust service activation fee for all new and relocating customers 
$58MyRepublic relocation charge
$160.50NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90NetLink Trust fibre termination point installation for landed property

For Relocation Cancellation Request 

Charge (w/GST)Description
$20Relocation request cancellation if you have placed a relocation request and cancel your request (in addition to cancellation charge below)
$217.21Relocation request cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61Relocation request cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.

MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.

Here is a list of the most common scenarios and estimated dates for installation*:

1. Home Reached (with NO pre-existing fibre subscription)

You have a TP installed in your home and currently, have no active fibre subscription with any ISP.

Estimated installation date after the order is confirmed: Within 7 working days.

2. In-Service (with pre-existing fibre subscription)

You have a TP installed in your home and currently, have an active fibre subscription with another ISP.

Estimated installation date after the order is confirmed: For 2nd port activation, it’s within 7 working days if there are no issues. If there is a delay it will take between 4 to 8 weeks to resolve.

3. Home Passed

Netlink Trust has installed the Next Gen NBN infrastructure in your area but a TP has not been installed in your home yet.

MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed.

Estimated installation date after the order is confirmed: Between 2 to 4 weeks.

4. Recontracting Customer

You are a current customer applying to recontract your fibre broadband subscription with MyRepublic.

5. Not Covered

NetLink trust has yet to install the Next Gen NBN infrastructure in your area.

Unfortunately, MyRepublic is unable to proceed with fibre broadband installations in such area until the infrastructure is in place.

*All estimated dates of installations assume that there are no exceptional complications to your fibre broadband installation.

Yes, you can port your existing home line number to MyRepublic!

A one-time fee of $18.99 (w/ GST) will be imposed and it will take around 2 weeks to complete the request. 

Your checklist before porting your home voice number to MyRepublic

  1. Your home line number to be ported is not terminated/ suspended at your original telco
  2. Your fibre broadband installation has to be completed & active at the point of completion of the number port. This process is applicable industry-wide
  3. You must not have any outstanding bills with your existing network provider
  4. Your home line should not be tied in an existing contract OR bundled with other internet services e.g. cable tv
  5. All details submitted must be accurate, especially the number to be ported, the telco it currently belongs to and the owner of that number, including address, signature, and NRIC/FIN

It depends when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. A $21.40 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with Netlink Trust– who manages all TP-related installations and activation– it will be subjected to NLT’s approval.

If you need to catch up on a missed payment, or as a one-off, pay using a different credit card, try paying via the following payment methods:- PayNow and AXS.

Recurring Credit/ Debit Card Payment
MyRepublic will automatically attempt to take payment from your registered credit/debit card on your e-bill due date, which is usually 7 working days from your e-bill date. 

Recurring GIRO Payment
MyRepublic will automatically attempt to take payment from your registered Bank A/C on 7th, 14th, 21st or 28th of the month.  If the due date falls on a weekend or public holiday, the deduction will take place on the next working day.

Yes, you can continue MyRepublic fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed). To check if your new address is fibre ready, click here. Please note that MyRepublic will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

Also, ensure that you have cleared all your outstanding amount before submitting the request.

How to Submit a Relocation Request?

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation to submit a request.

You will need to fill in a preferred date/ time for your relocation appointment. Once MyRepublic has processed your request and the appointment date is confirmed, you will receive an SMS notification from MyRepublic within 10 working days. 

Do note that your relocation request may be subject to MyRepublic’s approval.

Relevant Charges

If your Termination Point (TP) – Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.

A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicablewhere it is intendedto cover:

  • The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
  • The cost of activating and installing the service at your new address, including an on-site technician visit

*The $58 relocation charge can be waived if you have successfully recontracted with MyRepublic within 3 months of the relocation date

Appointment Related 

Please note that NetLink Trust may take around 2 to 4 weeks to provision a new fibre broadband service in an address, we recommend you to arrange your relocation appointment earlier.

MyRepublic Mobile (6)

Category: MyRepublic Mobile

As long as you are 18 years old and above, you are eligible to sign up mobile services with us! The requirements are that you hold one of the following identification (IDs) and have a credit or debit card for payment.

Here’s a list of the documents we need

  1. Valid identification documents (front & back)
  2. Proof of billing address (For a foreigner, proof of local billing address will be required)

Types of Identification document (ID) we accept

  • NRIC
  • 11B – for regular and NSF only
  • Employment Pass*
  • Diplomatic Pass*
  • Entrepass*
  • Training visit Pass*
  • S Pass*
  • Work Permit*
  • Student Pass*
  • Dependent Pass*
  • Long-Term Social Visit Pass*

*Pass needs to have a validity period of 6 months. If ID validity is less than 6 months, letter from employer/ principal of school indicating the intent to renew of employment/study OR ‘In Principal Letter of Approval’ from MOM is required. The letter must be on company/ school letterhead and sign off by the employer/ principal of the school.

Proof Of Billing Address (POBA)

Validity for various type of proof of billing address

Legal Tenancy Agreement – signed by both tenant & landlord  6 month

Insurance Policy Statement (except travel insurance) latest available

Bank/ Credit Statement/utility bill 3 month

letter from company/school 3 month

IRAS letter latest available

Category: MyRepublic Mobile

We may ask for a guarantee deposit from our soon-to-be customers depending on the outcome of our credit verification measures.

Don’t worry, this guarantee deposit will be refunded to you after you terminate your service with us. Refund will take around 4 to 6 weeks to process.

Category: MyRepublic Mobile

1. 44xxxxxxxxxx number range

For iPhone users, please note that you will be charged by Apple for activation request# sent to Apple Servers (in UK) each time you:

– Turn on/off iMessage 
– Turn on/off FaceTime
– Turn on/off iCloud 
– Insert SIM card into iPhone (Removing and re-inserting will also trigger activation request for iMessage)

#Activation request is sent via international SMS @$0.15 to Apple Servers; including but not limited to the following UK numbers.

– 447537410205
– 447537410215
– 447537410225
– 447537410235
– 447537410245
– 447537410255
– 447537410265
– 447537410275
– 447537410285
– 447537410295

For more details, you may check out the dedicated Apple Support Platform here!

Category: MyRepublic Mobile

APN instructions?

  1. Go to your phone’s APN settings:
  2. Select “Add” or “+” to add a new APN 
    • For Android: Enter “myrepublic”  for both Name and APN fields.
    • For iPhone: For both the Mobile Data and Personal Hotspot sections, enter “myrepublic”  for the APN field. 
  3. Save your settings and select “myrepublic” as the default APN.

p/s: Password is not required! 

Category: MyRepublic Mobile

Payment via PayNow, AXS and MyRepublic mobile app using debit/credit card

Category: MyRepublic Mobile

Your MyAccount Credential

For New Customers: Your MyAccount login username and password will be sent to you after your mobile SIM card is delivered. The default username will be the email address which you have used during sign up. Tips: If you have not received any welcome email from us after SIM card is delivered, please check your emailspam/ junk box. 

Since it’s your first email from MyRepublic, there’s a good chance it may have gotten sorted out as spam. To keep up-to-date on your MyRepublic bills and important service notifications, do make a note to put emails from @myrepublic.net addresses on your email whitelist.

Logging in to MyAccount

You may visit our MyRepublic website and log in by clicking the MyAccount button in the top right corner of the page.

Payment and refund (9)

Category: Payment and refund

You can transfer to DBS current 066-904239-6. For international transfer, swift code for DBS bank is DBSSSGSG. For USD, USD agent bank is JP Morgan Chase Bank, N.A., swift code CHASUS33.

Category: Payment and refund

PAYNOW apparently becomes defacto standard for mobile payment for inter-bank transfer in Singapore. We recommend to use PAYNOW as an immediate and most convenient payment solution. Even it can notify the users the transaction information in sms so we do not need to log in to check our account for verification. It will speed up the transaction process. Another way is using fast ibanking transfer which most banks are offering now.

We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.

Category: Payment and refund

No, we do not accept Paypal payment for store pick-up.

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.

Payment methodDescriptionApplicable areaRemarks
Paypal/credit card/debit cardUsing Paypal account or VISA/Master/AMEX/DINER credit/debit cardworldwide
Google Pay/Apple PayExpress checkout at product page/cart page/checkout pageworldwideonly for customers with such payment activated on mobile devices
Bank transferTransfer to DBS current 066-904239-6. DBS bank code 7171 branch code 066 DBS swift code DBSSSGSG, USD agent bank is JP Morgan Chase Bank, N.A. swift code CHASUS33worldwideDefault is SGD and can accept USD also at current exchange rate
CashPay by cash upon collection at shoplocal SG
PayNow, DBS Paylah!, Grab Pay, Google PayScan/use QR code providedlocal SG
Shopee PayScan/use QR code providedlocal SG
Grab Pay LaterUsing debit or credit card issued in Singapore and having registered account with Grab Singaporelocal SG4 month
Sumo Rewards PointsRedeem with Sumo Rewards Points accumulated from your purchase with usworldwide1% Rewards Points for every purchase with us
Deferred paymentUse PayNow or ibanking with maximum credit defined by us local SG3/4/6 month subject to income assessment

Category: Payment and refund

You can use it via Paypal or Woocommere Payment.

We accept SGD (Singapore Dollar).

Category: Payment and refund

For local Singapore purchase, all prices are inclusive of GST (if applicable).

Phone cards and etop-ups (8)

For physical card purchase, we will send card pin in email. For electronic topup (E topup), we will top up directly to the phone number you
provided.

Log into your account and retrieve from transaction history under your account.Or you can retrieve information from transaction email.

Yes, you can top up for any mobile number of your loved ones. But make sure that their mobile number is correct. Unless, you will not get refund for wrong topup. See our Refund Policy.

Sometimes our email will go into your spam mail box depending on your mailbox spam setting. You need to change your spam setting to allow our email to go into your mailbox next time. Also make sure that you provide the valid email address.

The most probable problem is wrong mobile number you provided. Check your intended mobile number again before you proceed to another purchase. The other possible reasons are – your intended prepaid account has expired or been terminated or not been activated yet. For automatic activation, please make the first outgoing call or sms.

Only card manufacturer will be able to help you regarding all connection problems, not limited to the following:
1) call failure
2) over deduction of credit balance
3) call interruption
4) poor voice quality.
For these issues, contact customer service of the card manufacturer, which can be found on card information on our website. Sometimes you will be asked to provide serial number and other card information. You can contact us for these and we will be ready to help you. On the ground of confidentiality of the data, normally card manufacturer would like to talk to end customer directly. We are not obliged to help you on this case. Select your card prudently based on your experience. Also we do not refund for these problems as well. See our Refund Policy.

You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:

1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of credit to another card
4) accidental/inadvertent transfer of credit to your phone number for callback cards
We are not obliged to help all these issues. Only card manufacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.

No. Make sure that your intended mobile number is correct before you proceed to purchase.

redONE Mobile (13)

Category: redONE Mobile

redONE currently o􀁷er one of the best value plans in the market, by providing Unlimited minutes of local calls to other redONE Singapore
subscribers.
Moreover, all plans are equipped with Data Without Borders.
Data without Borders enable subscribers to use their bundled mobile data and data add-ons in both Singapore and Malaysia.
Bundled voice calls and SMS can be used to call/send to Malaysia numbers as well, as long as the originating location is from Singapore.
Any excess of voice and SMS, while in Singapore, will also be charged at local rates.

Category: redONE Mobile

Yes, you may do a Port-In Request. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

Category: redONE Mobile

New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.

Category: redONE Mobile

We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.

Category: redONE Mobile

Currently, the only way to access to your redONE account to check on your balances is by downloading the 1App (available
on iOS and Android devices).

Category: redONE Mobile

redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation.
E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

Category: redONE Mobile

Upon registration of the mobile line, there will be a one-time SIM card fee of $10. This fee is payable upfront and non-refundable.

Category: redONE Mobile

Bills are sent via email and accessible through redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

Category: redONE Mobile

Payment of bills can be done through us by transferring to DBS current 066-902678-1 or PayNow to UEN 201402029N KS Multimedia Pte Ltd. Once your transfer is done, inform us at 96570297 via whatsapp with your redONE mobile number. You will receive sms on your phone once we have done payment for you. Alternatively, it can be done online – through redONE 1App.

Category: redONE Mobile

Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

Category: redONE Mobile

Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below:

iPhone

Go to: Settings->Mobile Data->Mobile Data Network->APN Name: redONE (or)
Go to:Settings->Cellular->Cellular Data Network->APN Name: redONE


Android

Go to: Settings->Connections->Mobile Networks->Access Point Names->APN Name: redONE (or)
Go to: Settings->Wireless & Networks->More->Mobile Networks->Access Point Names->APN Name: redONE

Other varying OS

Go to: Settings->Wireless & Networks->More->Mobile Networks->Access Point Names->APN Name: redONE

Category: redONE Mobile

If you are an Apple (iOS) user, these charges come from the activation of iMessage and FaceTime. Both services involve incurring a cost for sending an international SMS message. This SMS is sent in the background by your iPhone (to Apple’s servers in the UK) when setting up these services. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.


Moreover, when a user tries to activate iMessage, a popup message will appear citing that the carrier may charge for messages used to activate iMessage.

From time to time, Apple may prompt out a message to reactivate the iMessage or Facetime service. Clicking OK will allow Apple to send another international SMS message to the UK servers again. Some situations where Apple may prompt out the reactivation message are when you swap SIM Cards, lose network connectivity, or enter flight mode for an extended period of time and reconnect. This is an Apple service, and to prevent these charges from happening in future, we advise that subscribers no activate the iMessage and Facetime functions.

Category: redONE Mobile

For Android users, when you access to the Google Play Store and download paid applications via mobile data, Play Store will prompt out different payment methods for you to pay for the app.

If you select StarHub billing, a silent SMS will be sent out to the Google servers, the payment for the app will appear in your phone bill at the end of the month. In addition, the silent SMS that was sent is considered an international SMS. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.

Trade-in/buyback (12)

Category: Trade-in/buyback

Yes you can sell your used or new phones without any purchase from us. The prices listed here will not be reduced as well. But if you purchase from us, we will give further discount on your purchase item.

Category: Trade-in/buyback

Yes we do. Fill up the respective collection request form for both used and new phones.

Category: Trade-in/buyback

Free of charge collection for non-premium service. We will not reduce the price we listed here also. If you select Collect’N’Pay-Now premium service, we will charge $10. Moreover, if you want to trade in with our new/used phones, we will deliver free of charge to you also, regardless of your purchase amount.

Category: Trade-in/buyback

For used phone, we will pay you after we receive and test the phone. It will take approximately 3 to 7 hours after collection.

For new phone, we have 2 services – Collect’N’Pay-Later and Collect’N’Pay-Now. For Collect’N’Pay-Later, we will pay you after we receive and check the phone. It will take approximately 3 to 7 hours after collection. Collect’N’Pay-Now is a premium service and we will pay you upon collection.

Category: Trade-in/buyback

Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.

Category: Trade-in/buyback

This is typical approximate time range. It is mainly depending on travel time from your place to us. Checking and testing at our place is just about 20 to 30 min only.

Category: Trade-in/buyback

Your available timing can be started from a specific time, for example from 4 pm onwards. But we will not allow available timing after 4 pm because we have to take into account of travel time from your place to us. Also you can not select a specific time frame such as from 9 am to 1 pm etc. We can reschedule another day if the timing is not convenient.

Category: Trade-in/buyback

We will communicate with you first your availability before we schedule for collection. Once we book the courier, we will inform you to pack properly and be ready.

Category: Trade-in/buyback

We will have communication via whasapp or sms to reach agreement on final price. Again this agreed price must be in line with your self-declaration to us also. Both message communication and your submitted form will serve as record for your assurance of the agreed price. If we find your item is not in line with your declaration, we will negotiate the price with you again or may reject your item for acceptance.

Category: Trade-in/buyback

Yes we are.

Category: Trade-in/buyback
Collect’N’Pay-LaterCollect’N’Pay-Now
paymentafter police screening and checking/testing (approx 3 to 7 hr after collection)immediate upon collection
trade-in1-2 days after collectionimmediate upon collection
service feeFree$10

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.

Warranty (3)

Category: Warranty

“Export” means this product is imported from other mobile markets than Singapore. Therefore you will not get local Singapore manufacturer warranty. Other than local Singapore manufacturer warranty, products are genuine and supported by our in-house service warranty for one month. We do not sell any fake or clone product. All our export sets are unlocked and no restriction to use in any country.

Category: Warranty

We provide one month in-house warranty for all our used phones. We have tested all used phones vigorously before we put on sale. Rest assured with the quality of the phone.

Category: Warranty

Unfortunately we are not obliged to help claim for local Singapore manufacturer warranty. You have to make your own arrangement to send to service centers here. For ipad, you may enjoy international warranty from Apple. For shop warranty phone, you have to send back to our shop at your own arrangement.