Upon checkout, you will be prompted shipping options and estimated custom duty (if applicable) payable to your country’s tax authority. Yes you are required to pay custom duty yourself if applicable. The courier you selected will contact you to pay for custom duty to do custom clearance.
Archives: FAQs
How much shipping rate and how long to ship to my country?
For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, you may try to check out and will see available shipping options to your country and select the courier, price and lead time you are comfortable with.
What currencies you accept for payment?
We accept SGD (Singapore Dollar).
How many points needed to qualify for Grab Silver, Gold and Platinum member?
Silver > 300 points, Gold > 3000 points and Platinum > 4500 points
Am I eligible for Grab PayLater?
Grab users who are eligible for PayLater should be
1) 21 years and older
2) Platinum, Gold or Silver GrabRewards tier member and
3) have used either cash, credit or debit card for at least 3 Grab transactions in the recent month.
If you are eligible for PayLater, you will be able to activate it here.
How do I log in to MyAccount?
Your MyAccount Credential
For New Customers: Your MyAccount login username and password will be sent to you after your mobile SIM card is delivered. The default username will be the email address which you have used during sign up. Tips: If you have not received any welcome email from us after SIM card is delivered, please check your emailspam/ junk box.
Since it’s your first email from MyRepublic, there’s a good chance it may have gotten sorted out as spam. To keep up-to-date on your MyRepublic bills and important service notifications, do make a note to put emails from @myrepublic.net addresses on your email whitelist.
Logging in to MyAccount
You may visit our MyRepublic website and log in by clicking the MyAccount button in the top right corner of the page.
How can I pay my bill?
Payment via PayNow, AXS and MyRepublic mobile app using debit/credit card
How to set up my APN Settings?
APN instructions?
- Go to your phone’s APN settings:
- Select “Add” or “+” to add a new APN
- For Android: Enter “myrepublic” <Not case-sensitive> for both Name and APN fields.
- For iPhone: For both the Mobile Data and Personal Hotspot sections, enter “myrepublic” <Not case-sensitive> for the APN field.
- Save your settings and select “myrepublic” as the default APN.
p/s: Password is not required!
I was charged $0.15 for international SMS to 44xxxxxxxxxx/ 6890 which I didn’t initiate. Why is that so?
1. 44xxxxxxxxxx number range
For iPhone users, please note that you will be charged by Apple for activation request# sent to Apple Servers (in UK) each time you:
– Turn on/off iMessage
– Turn on/off FaceTime
– Turn on/off iCloud
– Insert SIM card into iPhone (Removing and re-inserting will also trigger activation request for iMessage)
#Activation request is sent via international SMS @$0.15 to Apple Servers; including but not limited to the following UK numbers.
– 447537410205
– 447537410215
– 447537410225
– 447537410235
– 447537410245
– 447537410255
– 447537410265
– 447537410275
– 447537410285
– 447537410295
For more details, you may check out the dedicated Apple Support Platform here!
I have been asked to place a guarantee deposit in order to subscribe to MyRepublic Mobile Service. Why is it so?
We may ask for a guarantee deposit from our soon-to-be customers depending on the outcome of our credit verification measures.
Don’t worry, this guarantee deposit will be refunded to you after you terminate your service with us. Refund will take around 4 to 6 weeks to process.
