Any documents required for installment payment?

You need to activate Grab PayLater service below to buy with installment.

https://www.grab.com/sg/finance/pay-later/

They will need your NRIC front and back images, proof of bank account (only header, no full statement) and one of the documents (not older than 3 months) below

  1. letter of employment
  2. payslip
  3. income tax assessment
  4. CPF statement

For deferred payment, we need NRIC/Work Pass and passport copy and latest 3 month income statement. You are required to sign hire purchase agreement with us.

How do I make installment payment?

Currently there are 2 installment payment methods available for local Singapore customers.

Grab Pay Later – use debit or credit cards issued by Singapore banks. 4 installment. Maximum Pay Later amount is depending on your user profile and payment practices.

Deferred payment – use PayNow or ibanking for 3/4/6 installment. Available at shopfront only. Pay slip or similar income evidence is required for credit assessment.

Select the product you want to purchase and select Grab Pay Later or Deferred Payment as payment option upon checkout. If you are first time Grab customer, you will be prompted to create a Grab account and activate Pay Later service (subject to eligibility) below before you can make payment.

https://www.grab.com/sg/finance/pay-later/

Activation of Pay Later service may take up to 3 days upon submission of required documents. For existing Grab customer, you just need to activate Pay Later service if you have not done yet. If you select Deferred Payment, you will be prompted to come to our retail outlet at #02-65A Peninsula Plaza (with required documents) to assess and process the payment.

Please note that all installment payments are subject to approval by service provider.

What payment methods are available?

Payment methodDescriptionApplicable areaRemarks
Paypal/credit card/debit cardUsing Paypal account or VISA/Master/AMEX/DINER credit/debit cardworldwide
Google Pay/Apple PayExpress checkout at product page/cart page/checkout pageworldwideonly for customers with such payment activated on mobile devices
Bank transferTransfer to DBS current 066-904239-6. DBS bank code 7171 branch code 066 DBS swift code DBSSSGSG, USD agent bank is JP Morgan Chase Bank, N.A. swift code CHASUS33worldwideDefault is SGD and can accept USD also at current exchange rate
CashPay by cash upon collection at shoplocal SG
PayNow, DBS Paylah!, Grab Pay, Google PayScan/use QR code providedlocal SG
Shopee PayScan/use QR code providedlocal SG
Grab Pay LaterUsing debit or credit card issued in Singapore and having registered account with Grab Singaporelocal SG4 month
Sumo Rewards PointsRedeem with Sumo Rewards Points accumulated from your purchase with usworldwide1% Rewards Points for every purchase with us
Deferred paymentUse PayNow or ibanking with maximum credit defined by us local SG3/4/6 month subject to income assessment

Delivery methods available

ServiceDelivery timeCut-off timePriceapplicable areaRemarks
Same day deliverybefore 10pm3pm$13local SG
Standard courier1-2 days9pm$4local SGfree for >$600
International courierto be advised upon checkout9pmto be advised upon checkoutworldwide
Store pickup11:30am to 9pmlocal SGto collect at #02-65A Peninsula Plaza
Normal mail3-4 days9pmfreelocal SG
Digital downloadimmediate10am to 10pmfreeworldwide

I’m moving house soon. Can I continue my fibre broadband plan at a new address?

Yes, you can continue MyRepublic fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed). To check if your new address is fibre ready, click here. Please note that MyRepublic will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

Also, ensure that you have cleared all your outstanding amount before submitting the request.

How to Submit a Relocation Request?

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation to submit a request.

You will need to fill in a preferred date/ time for your relocation appointment. Once MyRepublic has processed your request and the appointment date is confirmed, you will receive an SMS notification from MyRepublic within 10 working days. 

Do note that your relocation request may be subject to MyRepublic’s approval.

Relevant Charges

If your Termination Point (TP) – Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.

A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicablewhere it is intendedto cover:

  • The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
  • The cost of activating and installing the service at your new address, including an on-site technician visit

*The $58 relocation charge can be waived if you have successfully recontracted with MyRepublic within 3 months of the relocation date

Appointment Related 

Please note that NetLink Trust may take around 2 to 4 weeks to provision a new fibre broadband service in an address, we recommend you to arrange your relocation appointment earlier.

How can I pay my bill?

If you need to catch up on a missed payment, or as a one-off, pay using a different credit card, try paying via the following payment methods:- PayNow and AXS.

Recurring Credit/ Debit Card Payment
MyRepublic will automatically attempt to take payment from your registered credit/debit card on your e-bill due date, which is usually 7 working days from your e-bill date. 

Recurring GIRO Payment
MyRepublic will automatically attempt to take payment from your registered Bank A/C on 7th, 14th, 21st or 28th of the month.  If the due date falls on a weekend or public holiday, the deduction will take place on the next working day.

I need to reschedule my installation appointment. Is there any penalty?

It depends when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. A $21.40 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with Netlink Trust– who manages all TP-related installations and activation– it will be subjected to NLT’s approval.

Can I transfer/ port-in my existing home line to MyRepublic?

Yes, you can port your existing home line number to MyRepublic!

A one-time fee of $18.99 (w/ GST) will be imposed and it will take around 2 weeks to complete the request. 

Your checklist before porting your home voice number to MyRepublic

  1. Your home line number to be ported is not terminated/ suspended at your original telco
  2. Your fibre broadband installation has to be completed & active at the point of completion of the number port. This process is applicable industry-wide
  3. You must not have any outstanding bills with your existing network provider
  4. Your home line should not be tied in an existing contract OR bundled with other internet services e.g. cable tv
  5. All details submitted must be accurate, especially the number to be ported, the telco it currently belongs to and the owner of that number, including address, signature, and NRIC/FIN