FAQ

Frequently Asked Questions

International sale and shipping (1)

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.

Payment and refund (1)

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.

Trade-in/buyback (12)

Category: Trade-in/buyback

Yes you can sell your used or new phones without any purchase from us. The prices listed here will not be reduced as well. But if you purchase from us, we will give further discount on your purchase item.

Category: Trade-in/buyback

Yes we do. Fill up the respective collection request form for both used and new phones.

Category: Trade-in/buyback

Free of charge collection for non-premium service. We will not reduce the price we listed here also. If you select Collect’N’Pay-Now premium service, we will charge $10. Moreover, if you want to trade in with our new/used phones, we will deliver free of charge to you also, regardless of your purchase amount.

Category: Trade-in/buyback

For used phone, we will pay you after we receive and test the phone. It will take approximately 3 to 7 hours after collection.

For new phone, we have 2 services – Collect’N’Pay-Later and Collect’N’Pay-Now. For Collect’N’Pay-Later, we will pay you after we receive and check the phone. It will take approximately 3 to 7 hours after collection. Collect’N’Pay-Now is a premium service and we will pay you upon collection.

Category: Trade-in/buyback

Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.

Category: Trade-in/buyback

This is typical approximate time range. It is mainly depending on travel time from your place to us. Checking and testing at our place is just about 20 to 30 min only.

Category: Trade-in/buyback

Your available timing can be started from a specific time, for example from 4 pm onwards. But we will not allow available timing after 4 pm because we have to take into account of travel time from your place to us. Also you can not select a specific time frame such as from 9 am to 1 pm etc. We can reschedule another day if the timing is not convenient.

Category: Trade-in/buyback

We will communicate with you first your availability before we schedule for collection. Once we book the courier, we will inform you to pack properly and be ready.

Category: Trade-in/buyback

We will have communication via whasapp or sms to reach agreement on final price. Again this agreed price must be in line with your self-declaration to us also. Both message communication and your submitted form will serve as record for your assurance of the agreed price. If we find your item is not in line with your declaration, we will negotiate the price with you again or may reject your item for acceptance.

Category: Trade-in/buyback

Yes we are.

Category: Trade-in/buyback
Collect’N’Pay-LaterCollect’N’Pay-Now
paymentafter police screening and checking/testing (approx 3 to 7 hr after collection)immediate upon collection
trade-in1-2 days after collectionimmediate upon collection
service feeFree$10

Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.