Upon my first usage of the international calling card, I find no value in the card or the pin invalid. How to solve it?
You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:
1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of credit to another card
4) accidental/inadvertent transfer of credit to your phone number for callback cards
We are not obliged to help all these issues. Only card manufacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.