Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.
Archives: FAQs
Where do you ship currently?
Currently we are shipping to Bangladesh, China, Hong Kong, India, Japan, South Korea, Sri Lanka, Taiwan, United States, Australia, New Zealand and other nine ASEAN countries. You may check your shipping fee as well as approximate applicable tax and duty in your country upon checkout. You may contact us if your country is not in the list for shipping.
How long will it take to deliver after purchase?
For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, we have 4 modes of delivery within Singapore – normal postal mail (2-3 days), standard courier (1-2 days), same day courier and 1/3hr express delivery. For international shipping, you will get lead time info based on your destination upon checkout.
Can I select a specific timing for collection?
Your available timing can be started from a specific time, for example from 4 pm onwards. But we will not allow available timing after 4 pm because we have to take into account of travel time from your place to us. Also you can not select a specific time frame such as from 9 am to 1 pm etc. We can reschedule another day if the timing is not convenient.
What warranty can I expect from your used phones?
We provide one month in-house warranty for all our used phones. We have tested all used phones vigorously before we put on sale. Rest assured with the quality of the phone.
What does “export set” mean?
“Export” means this product is imported from other mobile markets than Singapore. Therefore you will not get local Singapore manufacturer warranty. Other than local Singapore manufacturer warranty, products are genuine and supported by our in-house service warranty for one month. We do not sell any fake or clone product. All our export sets are unlocked and no restriction to use in any country.
Why is the time taken 3 to 7 hours long from collection to payment?
This is typical approximate time range. It is mainly depending on travel time from your place to us. Checking and testing at our place is just about 20 to 30 min only.
Why don’t you have payment upon collection for used phones?
Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.
Will you pay me upon collection?
For used phone, we will pay you after we receive and test the phone. It will take approximately 3 to 7 hours after collection.
For new phone, we have 2 services – Collect’N’Pay-Later and Collect’N’Pay-Now. For Collect’N’Pay-Later, we will pay you after we receive and check the phone. It will take approximately 3 to 7 hours after collection. Collect’N’Pay-Now is a premium service and we will pay you upon collection.
How much it cost me for your collection service?
Free of charge collection for non-premium service. We will not reduce the price we listed here also. If you select Collect’N’Pay-Now premium service, we will charge $10. Moreover, if you want to trade in with our new/used phones, we will deliver free of charge to you also, regardless of your purchase amount.
