We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.
Archives: FAQs
If I want to transfer from other bank account to your DBS account, what is the most convenient way to do it within Singapore?
PAYNOW apparently becomes defacto standard for mobile payment for inter-bank transfer in Singapore. We recommend to use PAYNOW as an immediate and most convenient payment solution. Even it can notify the users the transaction information in sms so we do not need to log in to check our account for verification. It will speed up the transaction process. Another way is using fast ibanking transfer which most banks are offering now.
For bank transfer, which bank account I have to transfer to?
You can transfer to DBS current 066-904239-6. For international transfer, swift code for DBS bank is DBSSSGSG. For USD, USD agent bank is JP Morgan Chase Bank, N.A., swift code CHASUS33.
Can I cancel the order after purchase?
Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.
Can I change the product after purchase but not shipping out yet?
Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.
Can I exchange the product after it was delivered?
Yes provided you have not open and used the product and it is within 7 days. You have to cancel this order first and after clearance of returned shipping, then you can make a new order. You have to bear delivery cost from your place to us. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.
Do you have hourly express delivery service within Singapore?
Yes we can book 3hr and 1hr delivery services and price is subject to courier charge at the time of booking. We can let you know after booking. Take note that 3hr or 1hr window will start only after booking. Whatsapp 96570297 for inquiry.
Can I return defective product to you? Will you exchange a new one for me?
Yes but you have to bear for the return cost first. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. If we confirm it is due to original design defect, we may reimburse return shipping fee to you if applicable. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.
I do not receive the product I ordered. What shall I do?
If your delivery is failed according to your tracking info, you shall call us to inform. We will help you check with the shipping provider and will do necessary action. If you have opted for normal postal mail, we will not be responsible for the loss.
For store pickup, can I come down immediately after purchase to collect the goods?
It is advisable to inform us before you come down to make sure availability of the product you ordered.