We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.
FAQ Category: International sale and shipping
Can I cancel the order after purchase?
Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.
Can I change the product after purchase but not shipping out yet?
Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.
Can I exchange the product after it was delivered?
Yes provided you have not open and used the product and it is within 7 days. You have to cancel this order first and after clearance of returned shipping, then you can make a new order. You have to bear delivery cost from your place to us. For international order, it is not advisable to cancel after shipping out. You have to bear all shipping cost including returned shipping as well as tax and duties for both ways.
Can I return defective product to you? Will you exchange a new one for me?
Yes but you have to bear for the return cost first. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. If we confirm it is due to original design defect, we may reimburse return shipping fee to you if applicable. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.
I do not receive the product I ordered. What shall I do?
If your delivery is failed according to your tracking info, you shall call us to inform. We will help you check with the shipping provider and will do necessary action. If you have opted for normal postal mail, we will not be responsible for the loss.
How do you consider shipment delivery is successful?
Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.
Where do you ship currently?
Currently we are shipping to Bangladesh, China, Hong Kong, India, Japan, South Korea, Sri Lanka, Taiwan, United States, Australia, New Zealand and other nine ASEAN countries. You may check your shipping fee as well as approximate applicable tax and duty in your country upon checkout. You may contact us if your country is not in the list for shipping.
