FAQ Category: International sale and shipping

Singapore use 3-pin plug so almost all chargers in the box will come with 3 pin plug. If you buy separate charger, we sell charger with 3-pin plug only. Another thing you may have to take note is the 4G/5G bandwidth. If your country’s 4G/5G bandwidth is different from Singapore and you are very specific about bandwidth usage, it is good for you to check it. Generally all phones are compatible to use in your country.

Yes we do provide one month shop warranty if manufacturer warranty is expired. However we do not cover shipping and custom duty for warranty return if you are not covered by our Refund Policy.

Most products are covered for local Singapore manufacturer warranty only. For some products like Apple ipad, international warranty is applicable. You may approach your local manufacturer service center to check for warranty coverage.

Sorry no installment payment option available for international shipping.

Upon checkout, you will be prompted shipping options and estimated custom duty (if applicable) payable to your country’s tax authority. Yes you are required to pay custom duty yourself if applicable. The courier you selected will contact you to pay for custom duty to do custom clearance.

For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, you may try to check out and will see available shipping options to your country and select the courier, price and lead time you are comfortable with.