What can be different from phone purchase from my own country?

Singapore use 3-pin plug so almost all chargers in the box will come with 3 pin plug. If you buy separate charger, we sell charger with 3-pin plug only. Another thing you may have to take note is the 4G/5G bandwidth. If your country’s 4G/5G bandwidth is different from Singapore and you are very specific about bandwidth usage, it is good for you to check it. Generally all phones are compatible to use in your country.

Is manufacturer warranty covered for my country?

Most products are covered for local Singapore manufacturer warranty only. For some products like Apple ipad, international warranty is applicable. You may approach your local manufacturer service center to check for warranty coverage.

Do I need to pay custom duty upon arrival? How much it is?

Upon checkout, you will be prompted shipping options and estimated custom duty (if applicable) payable to your country’s tax authority. Yes you are required to pay custom duty yourself if applicable. The courier you selected will contact you to pay for custom duty to do custom clearance.

How much shipping rate and how long to ship to my country?

For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, you may try to check out and will see available shipping options to your country and select the courier, price and lead time you are comfortable with.

What payment methods are available?

Payment methodDescriptionApplicable areaRemarks
Paypal/credit card/debit cardUsing Paypal account or VISA/Master/AMEX/DINER credit/debit cardworldwide
Google Pay/Apple PayExpress checkout at product page/cart page/checkout pageworldwideonly for customers with such payment activated on mobile devices
Bank transferTransfer to DBS current 066-904239-6. DBS bank code 7171 branch code 066 DBS swift code DBSSSGSG, USD agent bank is JP Morgan Chase Bank, N.A. swift code CHASUS33worldwideDefault is SGD and can accept USD also at current exchange rate
CashPay by cash upon collection at shoplocal SG
PayNow, DBS Paylah!, Grab Pay, Google PayScan/use QR code providedlocal SG
Shopee PayScan/use QR code providedlocal SG
Grab Pay LaterUsing debit or credit card issued in Singapore and having registered account with Grab Singaporelocal SG4 month
Sumo Rewards PointsRedeem with Sumo Rewards Points accumulated from your purchase with usworldwide1% Rewards Points for every purchase with us
Deferred paymentUse PayNow or ibanking with maximum credit defined by us local SG3/4/6 month subject to income assessment

Delivery methods available

ServiceDelivery timeCut-off timePriceapplicable areaRemarks
Same day deliverybefore 10pm3pm$13local SG
Standard courier1-2 days9pm$4local SGfree for >$600
International courierto be advised upon checkout9pmto be advised upon checkoutworldwide
Store pickup11:30am to 9pmlocal SGto collect at #02-65A Peninsula Plaza
Normal mail3-4 days9pmfreelocal SG
Digital downloadimmediate10am to 10pmfreeworldwide