Silver > 300 points, Gold > 3000 points and Platinum > 4500 points
FAQ Category: Installment Payment
Am I eligible for Grab PayLater?
Grab users who are eligible for PayLater should be
1) 21 years and older
2) Platinum, Gold or Silver GrabRewards tier member and
3) have used either cash, credit or debit card for at least 3 Grab transactions in the recent month.
If you are eligible for PayLater, you will be able to activate it here.
I am a work pass holder. Can I still apply for installment credit approval?
Yes as long as you are holding debit or credit card issued by Singapore banks and you have successfully activated Grab Pay Later service. Again credit approval is subject to individual service provider and we do not have control over it.
For deferred payment, we need your pay slip or similar income evidence to assess credit limit.
Do you accept credit cards issued by other banks for credit card installment?
No, currently only for DBS/POSB credit cards only.
I am not sure if I am using normal ATM card or debit/credit card. How can I check it?
Pls check if you card has “visa” or “mastercard” logo. If yes, you are using debit or credit card. If not, it is normal ATM card.
Do I need to come down to your retail shopfront to buy with installment?
Not necessary for Grab Pay Later installment. You can purchase online. For DBS/POSB credit card installment, you have to come down to our shop at #02-65A Peninsula Plaza since we do not have online payment gateway for it. For deferred payment also, you need to come to shop.
Do I need to have balance in my bank account to get installment payment done?
Yes for Grab Pay Later installment with debit card because Grab will deduct first payment from your bank account immediately upon purchase. If you do not have sufficient balance, the first payment will not be successful. For deferred payment also, you need to transfer 1st month payment to us upon purchase. For credit card, it may not be necessary to have sufficient balance but your credit limit must cover total purchase amount.
Can I collect my purchase item on the spot after installment payment done?
Yes of course. If your payment is successful, you can take away your item on the spot or we can start preparing delivery to you.
My purchase amount is higher than my credit limit. How can you help me on that?
We can not help you increase your credit limit. However, if you can top up balance amount by cash or bank transfer/paynow, we can help you arrange split payment for you.
Why is my installment payment cancelled?
Make sure you check your credit limit before you make payment. Credit limit is dictated by service provider and we do not have any control on that. For Grab credit limit, you can check in your respective Grab account. The most likely reason is that you purchase over your credit limit. Service provider will look into your credit history as well. Make sure you pay on time for all your purchases then you will get approved in next purchase with higher credit limit. Another reason could be you have outstanding credit to be settled. Some service provider may not render another credit if you are still serving outstanding credit.
