FAQ Category: Installment Payment

Why is my installment payment cancelled?

Make sure you check your credit limit before you make payment. Credit limit is dictated by service provider and we do not have any control on that. For Grab credit limit, you can check in your respective Grab account. The most likely reason is that you purchase over your credit limit. Service provider will look into your credit history as well. Make sure you pay on time for all your purchases then you will get approved in next purchase with higher credit limit. Another reason could be you have outstanding credit to be settled. Some service provider may not render another credit if you are still serving outstanding credit.

For Deferred Payment, if your income assessment is not successful. we will cancel your order.

Any documents required for installment payment?

You need to activate Grab PayLater service below to buy with installment.

https://www.grab.com/sg/finance/pay-later/

They will need your NRIC front and back images, proof of bank account (only header, no full statement) and one of the documents (not older than 3 months) below

  1. letter of employment
  2. payslip
  3. income tax assessment
  4. CPF statement

For deferred payment, we need NRIC/Work Pass and passport copy and latest 3 month income statement. You are required to sign hire purchase agreement with us.

How do I make installment payment?

Currently there are 2 installment payment methods available for local Singapore customers.

Grab Pay Later – use debit or credit cards issued by Singapore banks. 4 installment. Maximum Pay Later amount is depending on your user profile and payment practices.

Deferred payment – use PayNow or ibanking for 3/4/6 installment. Available at shopfront only. Pay slip or similar income evidence is required for credit assessment.

Select the product you want to purchase and select Grab Pay Later or Deferred Payment as payment option upon checkout. If you are first time Grab customer, you will be prompted to create a Grab account and activate Pay Later service (subject to eligibility) below before you can make payment.

https://www.grab.com/sg/finance/pay-later/

Activation of Pay Later service may take up to 3 days upon submission of required documents. For existing Grab customer, you just need to activate Pay Later service if you have not done yet. If you select Deferred Payment, you will be prompted to come to our retail outlet at #02-65A Peninsula Plaza (with required documents) to assess and process the payment.

Please note that all installment payments are subject to approval by service provider.