FAQ Category: MyRepublic Fibre Broadband

Yes, you can continue MyRepublic fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed). To check if your new address is fibre ready, click here. Please note that MyRepublic will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

Also, ensure that you have cleared all your outstanding amount before submitting the request.

How to Submit a Relocation Request?

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation to submit a request.

You will need to fill in a preferred date/ time for your relocation appointment. Once MyRepublic has processed your request and the appointment date is confirmed, you will receive an SMS notification from MyRepublic within 10 working days. 

Do note that your relocation request may be subject to MyRepublic’s approval.

Relevant Charges

If your Termination Point (TP) – Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.

A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicablewhere it is intendedto cover:

• The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
• The cost of activating and installing the service at your new address, including an on-site technician visit

*The $58 relocation charge can be waived if you have successfully recontracted with MyRepublic within 3 months of the relocation date

Appointment Related 

Please note that NetLink Trust may take around 2 to 4 weeks to provision a new fibre broadband service in an address, we recommend you to arrange your relocation appointment earlier.

If you need to catch up on a missed payment, or as a one-off, pay using a different credit card, try paying via the following payment methods:- PayNow and AXS.

Recurring Credit/ Debit Card Payment
MyRepublic will automatically attempt to take payment from your registered credit/debit card on your e-bill due date, which is usually 7 working days from your e-bill date. 

Recurring GIRO Payment
MyRepublic will automatically attempt to take payment from your registered Bank A/C on 7th, 14th, 21st or 28th of the month.  If the due date falls on a weekend or public holiday, the deduction will take place on the next working day.

It depends when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. A $21.40 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with Netlink Trust– who manages all TP-related installations and activation– it will be subjected to NLT’s approval.

Yes, you can port your existing home line number to MyRepublic!

A one-time fee of $18.99 (w/ GST) will be imposed and it will take around 2 weeks to complete the request. 

Your checklist before porting your home voice number to MyRepublic

1. Your home line number to be ported is not terminated/ suspended at your original telco
   
2. Your fibre broadband installation has to be completed & active at the point of completion of the number port. This process is applicable industry-wide
   
3. You must not have any outstanding bills with your existing network provider
   
4. Your home line should not be tied in an existing contract OR bundled with other internet services e.g. cable tv
   
5. All details submitted must be accurate, especially the number to be ported, the telco it currently belongs to and the owner of that number, including address, signature, and NRIC/FIN

This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.

MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.

Here is a list of the most common scenarios and estimated dates for installation*:

1. Home Reached (with NO pre-existing fibre subscription)

You have a TP installed in your home and currently, have no active fibre subscription with any ISP.

Estimated installation date after the order is confirmed: Within 7 working days.

2. In-Service (with pre-existing fibre subscription)

You have a TP installed in your home and currently, have an active fibre subscription with another ISP.

Estimated installation date after the order is confirmed: For 2nd port activation, it’s within 7 working days if there are no issues. If there is a delay it will take between 4 to 8 weeks to resolve.

3. Home Passed

Netlink Trust has installed the Next Gen NBN infrastructure in your area but a TP has not been installed in your home yet.

MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed.

Estimated installation date after the order is confirmed: Between 2 to 4 weeks.

4. Recontracting Customer

You are a current customer applying to recontract your fibre broadband subscription with MyRepublic.

5. Not Covered

NetLink trust has yet to install the Next Gen NBN infrastructure in your area.

Unfortunately, MyRepublic is unable to proceed with fibre broadband installations in such area until the infrastructure is in place.

*All estimated dates of installations assume that there are no exceptional complications to your fibre broadband installation.

For New Installation

Charge (w/ GST)	Description
$56.71	NetLink Trust service activation fee for all new and relocating customers
$53.50	MyRepublic service installation
$160.50	NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90	NetLink Trust fibre termination point installation for landed property

For New Order Cancellation

Charge (w/GST)	Description
$48.15	New Order cancellation fee if you have placed a new order and cancel your order before your appointment is confirmed with NLT
$217.21	New Order cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61	New Order cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

For Relocation Request 

Charge (w/ GST)	Description
$56.71	NetLink Trust service activation fee for all new and relocating customers
$58	MyRepublic relocation charge
$160.50	NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$288.90	NetLink Trust fibre termination point installation for landed property

For Relocation Cancellation Request 

Charge (w/GST)	Description
$20	Relocation request cancellation if you have placed a relocation request and cancel your request (in addition to cancellation charge below)
$217.21	Relocation request cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$345.61	Relocation request cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

As long as you are 18 years old and above and your service address is fibre ready, you are eligible to sign up MyRepublic broadband services.

To find out if your house is fibre ready, check this article out. 

Credit check is also part of standard sign up process, MyRepublic may ask for a guarantee deposit depending on the outcome of verification measures.

Here’s a list of the documents required

1. Valid identification documents (front & back)
2. Proof of billing address (For foreigner, proof of local billing address will be required if there is no local address stated on ID.)
3. A copy of homeowner authorization form if you are renting the house and TP installation is required

Types of Identification document (ID) we accept

• NRIC
• 11B – for regular and NSF only
• Employment Pass*
• Diplomatic Pass*
• Entrepass*
• Training visit Pass*
• S Pass*
• Work Permit*
• Student Pass*
• Dependent Pass*
• Long-Term Social Visit Pass*

*Pass needs to have a validity period of 6 months. If ID validity is less than 6 months, letter from employer/ principal of school indicating the intent to renew of employment/study OR ‘In Principal Letter of Approval’ from MOM is required. The letter must be on company/ school letterhead and sign off by the employer/ principal of the school.

Proof Of Billing Address 

Validity requirements

Legal Tenancy Agreement – 6 month

Insurance Policy Statement (except travel insurance) – latest available

Bank/ Credit Statement – 3 month

Utility bill statement – 3 month

CPF Statement – 3 month

Letter from company (signed by managerial position and above) indicating the company-owned / leased / rented properties / customer’s residential address – 3 month

Letter from school (signed by principal) indicating the customer’s residential address – 3 month

Form B/ IR8A (income Tax) sent to customer’s residential/ company address – latest available