Yes you can do. We can arrange for you provided your item pass our check and test. This arrangement is not available for international shipping.
FAQ Category: Trade-in/buyback
What are the main differences between Collect’N’Pay-Later and Collect’N’Pay-Now?
| Collect’N’Pay-Later | Collect’N’Pay-Now | |
| payment | after police screening and checking/testing (approx 3 to 7 hr after collection) | immediate upon collection |
| trade-in | 1-2 days after collection | immediate upon collection |
| service fee | Free | $10 |
Are you a registered secondhand dealer with Singapore Police Force?
Yes we are.
How can you assure me the agreed price is honored?
We will have communication via whasapp or sms to reach agreement on final price. Again this agreed price must be in line with your self-declaration to us also. Both message communication and your submitted form will serve as record for your assurance of the agreed price. If we find your item is not in line with your declaration, we will negotiate the price with you again or may reject your item for acceptance.
How can I know you schedule for collection?
We will communicate with you first your availability before we schedule for collection. Once we book the courier, we will inform you to pack properly and be ready.
Can I select a specific timing for collection?
Your available timing can be started from a specific time, for example from 4 pm onwards. But we will not allow available timing after 4 pm because we have to take into account of travel time from your place to us. Also you can not select a specific time frame such as from 9 am to 1 pm etc. We can reschedule another day if the timing is not convenient.
Why is the time taken 3 to 7 hours long from collection to payment?
This is typical approximate time range. It is mainly depending on travel time from your place to us. Checking and testing at our place is just about 20 to 30 min only.
Why don’t you have payment upon collection for used phones?
Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.
Will you pay me upon collection?
For used phone, we will pay you after we receive and test the phone. It will take approximately 3 to 7 hours after collection.
For new phone, we have 2 services – Collect’N’Pay-Later and Collect’N’Pay-Now. For Collect’N’Pay-Later, we will pay you after we receive and check the phone. It will take approximately 3 to 7 hours after collection. Collect’N’Pay-Now is a premium service and we will pay you upon collection.
How much it cost me for your collection service?
Free of charge collection for non-premium service. We will not reduce the price we listed here also. If you select Collect’N’Pay-Now premium service, we will charge $10. Moreover, if you want to trade in with our new/used phones, we will deliver free of charge to you also, regardless of your purchase amount.
