For Android users, when you access to the Google Play Store and download paid applications via mobile data, Play Store will prompt out different payment methods for you to pay for the app.
If you select StarHub billing, a silent SMS will be sent out to the Google servers, the payment for the app will appear in your phone bill at the end of the month. In addition, the silent SMS that was sent is considered an international SMS. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.
If you are an Apple (iOS) user, these charges come from the activation of iMessage and FaceTime. Both services involve incurring a cost for sending an international SMS message. This SMS is sent in the background by your iPhone (to Apple’s servers in the UK) when setting up these services. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.
Moreover, when a user tries to activate iMessage, a popup message will appear citing that the carrier may charge for messages used to activate iMessage.
From time to time, Apple may prompt out a message to reactivate the iMessage or Facetime service. Clicking OK will allow Apple to send another international SMS message to the UK servers again. Some situations where Apple may prompt out the reactivation message are when you swap SIM Cards, lose network connectivity, or enter flight mode for an extended period of time and reconnect. This is an Apple service, and to prevent these charges from happening in future, we advise that subscribers no activate the iMessage and Facetime functions.
Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.
Payment of bills can be done through us by transferring to DBS current 066-902678-1 or PayNow to UEN 201402029N KS Multimedia Pte Ltd. Once your transfer is done, inform us at 96570297 via whatsapp with your redONE mobile number. You will receive sms on your phone once we have done payment for you. Alternatively, it can be done online – through redONE 1App.
redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.