FAQ

We have comprehensive rewards points system to make our customers happy and enjoy using our website. You can redeem $1 for every 100 Rewards Points you earned. Look at the following benefits we are offering:

• Signing up account will earn 200 Rewards Points.
• 1% of your purchase price will go into your Rewards Points. For example, $1000 purchase will give you 1000 Rewards Points, equivalent to $10.
• Review product and our service after purchase and earn another 200 Rewards Points. (We will add manually after review received)
• Refer a friend to buy product from us and you will enjoy 200 Rewards Points. Your friend also enjoy the same 200 Rewards Points.
• Visit https://www.ksmobile.com.sg/loyalty-rewards-program/ for more info about Rewards Points.

All Rewards Points will expire 180 days after receipt.

Yes we can book 3hr and 1hr delivery services and price is subject to courier charge at the time of booking. We can let you know after booking. Take note that 3hr or 1hr window will start only after booking. Whatsapp 96570297 for inquiry.

If your delivery is failed according to your tracking info, you shall call us to inform. We will help you check with the shipping provider and will do necessary action. If you have opted for normal postal mail, we will not be responsible for the loss.

It is advisable to inform us before you come down to make sure availability of the product you ordered.

Delivery is considered successful based on the delivered status of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.

For phone card pin, we can send it immediately after payment check is done. For e topup, sometimes it may take a while to complete the order. For physical products, we have 4 modes of delivery within Singapore – normal postal mail (2-3 days), standard courier (1-2 days), same day courier and 1/3hr express delivery.

Yes you can come down to our retail shop, which is located at #02-65A Peninsula Plaza Singapore 179098, near City Hall MRT.

Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.

Yes provided you have not open and used the product and it is within 7 days. You have to cancel this order first and after clearance of returned shipping, then you can make a new order. You have to bear delivery cost from your place to us.

Yes but you have to bear for the return cost first. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. If we confirm it is due to original design defect, we may reimburse return shipping fee to you if applicable. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.

No, you are required to come to shop to sign hire purchase agreement with us.

Here are the basic requirements for Deferred Payment:

1. For work pass holder, your pass and passport expiry date must be at least 2 month away from the end date of your last payment. Let say you opt for 6 mth deferred payment, your first payment date is today (e,g 1st day of the month), then subsequent payment dates for next 5 month is the same date as today (every 1st day of the month). Then your work pass and passport expiry date must be valid until 2nd day of next 7 month). If you have to leave Singapore due to unforseen circumstance, you are required to settle balance full amount before you leave.
2. We may not grant full credit cover for total purchase amount. Credit approval is based on your monthly salary and you should top up by cash if it is not covered fully. Normally we provide quotation in the form of $xxx/mth * y + cash $zzz whereby xxx – $ value for monthly payment, y – no of mth and zzz – $ value for cash topup. Let say if we mention $200/mth *6 + cash $100, your immediate payment will be $200+100 now and $200 every month on the same date for next 5 months. Subsequent eligibility of your purchase will be defined by your previous payment profile.
3. You must be a working personnel and not a dependent or student or underaged.
4. The product you intend to purchase is STRICTLY for personal use only. You are not allowed to resell or encash after purchase. We will use some deterrent software to control that so you must activate the product upon purchase.
5. Change of mind is not applicable after you enter hire purchase agreement with us. You need to settle full payment of current agreement before we can consider next one. There is no discount or waiver for early payment also. However you may trade in current product at the market price to offset payment.

Grab users who are eligible for PayLater should be

1) 21 years and older

2) Platinum, Gold or Silver GrabRewards tier member and

3) have used either cash, credit or debit card for at least 3 Grab transactions in the recent month.

If you are eligible for PayLater, you will be able to activate it here.

https://www.grab.com/sg/finance/pay-later/

Yes as long as you are holding debit or credit card issued by Singapore banks and you have successfully activated Grab Pay Later service. Again credit approval is subject to individual service provider and we do not have control over it.

For deferred payment, we need your pay slip or similar income evidence to assess credit limit.

Not necessary for Grab Pay Later and SPayLater installment. You can purchase online. For Deferred Payment, you have to come down to our shop at #02-65A Peninsula Plaza to sign hire purchase agreement with us.

Yes for Grab Pay Later installment with debit card because Grab will deduct first payment from your bank account immediately upon purchase. If you do not have sufficient balance, the first payment will not be successful. For deferred payment also, you need to transfer 1st month payment to us upon purchase. For credit card, it may not be necessary to have sufficient balance but your credit limit must cover total purchase amount.

Yes of course. If your payment is successful, you can take away your item on the spot or we can start preparing delivery to you.

We can not help you increase your credit limit. However, if you can top up balance amount by cash or bank transfer/paynow, we can help you arrange split payment for you.

Make sure you check your credit limit before you make payment. Credit limit is dictated by service provider and we do not have any control on that. For Grab credit limit, you can check in your respective Grab account. The most likely reason is that you purchase over your credit limit. Service provider will look into your credit history as well. Make sure you pay on time for all your purchases then you will get approved in next purchase with higher credit limit. Another reason could be you have outstanding credit to be settled. Some service provider may not render another credit if you are still serving outstanding credit.

You need to activate Grab PayLater service below to buy with installment.

https://www.grab.com/sg/finance/pay-later/

They will need your NRIC front and back images, proof of bank account (only header, no full statement) and one of the documents (not older than 3 months) below

1. letter of employment
2. payslip
3. income tax assessment
4. CPF statement

For deferred payment, we need NRIC/Work Pass and passport copy and latest 3 month income statement. You are required to sign hire purchase agreement with us.

Currently there are 2 installment payment methods available for local Singapore customers.

Grab Pay Later – use debit or credit cards issued by Singapore banks. 4 installment. Maximum Pay Later amount is depending on your user profile and payment practices.

Deferred payment – use PayNow or ibanking for 3/4/6 installment. Available at shopfront only. Pay slip or similar income evidence is required for credit assessment.

Select the product you want to purchase and select Grab Pay Later or Deferred Payment as payment option upon checkout. If you are first time Grab customer, you will be prompted to create a Grab account and activate Pay Later service (subject to eligibility) below before you can make payment.

https://www.grab.com/sg/finance/pay-later/

Activation of Pay Later service may take up to 3 days upon submission of required documents. For existing Grab customer, you just need to activate Pay Later service if you have not done yet. If you select Deferred Payment, you will be prompted to come to our retail outlet at #02-65A Peninsula Plaza (with required documents) to assess and process the payment.

Please note that all installment payments are subject to approval by service provider.

Yes you can do. We can arrange for you provided your item pass our check and test.

No, we do not accept Paypal payment for store pick-up.

We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.

You can transfer to DBS current 066-904239-6. For international transfer, swift code for DBS bank is DBSSSGSG. For USD, USD agent bank is JP Morgan Chase Bank, N.A., swift code CHASUS33.

You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:

1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of credit to another card
4) accidental/inadvertent transfer of credit to your phone number for callback cards
We are not obliged to help all these issues. Only card manufacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.

Only card manufacturer will be able to help you regarding all connection problems, not limited to the following:
1) call failure
2) over deduction of credit balance
3) call interruption
4) poor voice quality.
For these issues, contact customer service of the card manufacturer, which can be found on card information on our website. Sometimes you will be asked to provide serial number and other card information. You can contact us for these and we will be ready to help you. On the ground of confidentiality of the data, normally card manufacturer would like to talk to end customer directly. We are not obliged to help you on this case. Select your card prudently based on your experience. Also we do not refund for these problems as well. See our Refund Policy.

The most probable problem is wrong mobile number you provided. Check your intended mobile number again before you proceed to another purchase. The other possible reasons are – your intended mobile number has expired or been terminated or not been activated yet.

Yes we have 2 type of collection service: Collect'N'Pay-Later and Collect'N'Pay-Now.

Yes we are.

We will have communication via whasapp or sms to reach agreement on final price. Again this agreed price must be in line with your self-declaration to us also. Both message communication and your submitted form will serve as record for your assurance of the agreed price. If we find your item is not in line with your declaration, we will negotiate the price with you again or may reject your item for acceptance.

We will communicate with you first your availability before we schedule for collection.

You may inform us your preferred timing so that we can schedule accordingly. If no convenient time for today, we can schedule the next day.

Used phones are required to go through a series of our diagnosis tests before we can take in. Therefore it is impossible to make payment upon collection.

Yes you can sell your used or new phones without any purchase from us. The prices listed here will not be reduced as well. But if you purchase from us, we will give further discount on your purchase item.